Privacy Policy

Here at Natural equine we take protecting your privacy very seriously and we have therefore prepared this Privacy Policy to describe to you our practices regarding the Personal Data we collect from users of our services.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.

If you would like to contact us for any reason, please email us at and we will do our best to answer your questions.

1. What information do we collect from you?
Natural equine collects Personal Data from you when you visit our site or when you send us information or communications. “Personal Data” means data that allows someone to identify you, including, for example, your name, address, telephone and mobile numbers, e-mail address, as well as any information about you that is associated with or linked to, or could be linked to, any of the foregoing data.

2. How we collect Personal Data
If you, as a visitor to Natural Equine, elect to signup for newsletters and special offer emails, we will collect your first and last names and email address.

We also collect other types of Personal Data that you provide to us voluntarily, when, for instance, you make a purchase, respond to surveys and questionnaires, or enter a competition.

3. How will we use the information we collect?
Natural Equine uses your Personal Data to provide you with a customised Web experience and to provide services to you. Such services include fulfilling your orders/purchases efficiently and quickly, sending you marketing messages if you have given us permission to do so, processing your answers to quizzes and other competitions, and sending electronic newsletters and promotional e-mails to you. We also use Personal Data for customer service messages, and to notify you about updates to our services and to respond to your requests.

If you elect to receive communications from us we will periodically send you free newsletters and e-mails that directly promote the use of our sites or the purchase of our products or services.

4. Do we share your Personal Data with other companies?
We will never share your personal data with any third party companies, except to fulfil your requests ie we will pass on your name, address, telephone no and email address to a courier/delivery company to ensure an efficient trouble free service when purchasing products from us.

We will also share your email address, first and last name with an email marketing provider, which currently is Mailchimp. Mailchimp like ourselves takes your privacy very seriously and their privacy policy can be viewed here: Mailchimp Privacy policy

5. Keeping your data up to date, changing your mind and opting out

At any time should you wish to stop receiving further communications from us, you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in any e-mail you receive from us.

If you would prefer,  you can contact us by email please send an email too: and be sure to include your full name and address in your opt-out request in order to allow us to process your request as quickly as possible.

Please note that at all times you are responsible for updating your Personal Data to provide us with your most current e-mail and postal address.

6. Access to your Personal Data
You have the right to access information held about you. Any access request can be sent to: or telephone: 01527 869072 We are legally obliged to request you to provide us with identification so that we can be certain that you are entitled to receive the requested data.

7. Services Natural Equine uses
When you sign up to Natural Equine, you will be added to Natural equines Mailchimp mailing list, as you have expressed that you would like to receive direct email marketing from Natural Equine.
Natural Equine uses Google analytics to track how you are using the site, your browsing behaviour, journey and device or browser used. No personally identifiable information is collected via Google analytics. This information is used to help improve the experience for the users.

8. Cookies
Our website uses cookies to distinguish you from other users of our website. Cookies may be used on this site to track and store online ordering information, to retain information you have previously entered on the site, or in the use of 3rd party applications. In general, you can browse this site without requiring cookies. If you prefer not to use or accept cookies when using this site, you may switch off cookies in your browser. Using Cookies helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

9. Changes to this Privacy Policy
We may amend this Privacy Policy from time to time. If we make material changes in the way we collect, use, and/or share your Personal Data, we may notify you by sending you an e-mail to the last e-mail address you provided to us, by writing to your last known postal address and/or by prominently posting notice of the changes on our sites.